FAQ
FAQ Help Center
popular questions
Yes, all our crystals are 100% natural minerals.
It is recommended to purify once a month to keep the energy pure:
Moonlight Method – Place under moonlight for 4 hours on a full moon night
Smoke Method – Use sacred grass white sage to surround the incense
Water Flow Method – Rinse under natural running water for 30 seconds (not suitable for soft crystals such as malachite)
Our “Energy Guide” explains in detail:
Amethyst: Enhance intuition/stress relief
Citrine: Attract wealth/enhance confidence
Black Tourmaline: Protect against negative energy
Pink Quartz: Promote love/interpersonal relationships
Yes, we provide energy field activation service (free of charge)
It is recommended to pass:
Energy test: visit our online chakra test
Zodiac matching: view monthly zodiac crystal recommendations
1v1 consultation: make an appointment with a crystal energy consultant
We promise:
✅ Zero child labor policy
✅ Fair trade procurement (paying miners a 20% premium)
✅ Using 100% biodegradable packaging
Welcome to contact us:
Email: info@thunderglowcrystal.com
Minimum order quantity: 50 pieces (mixed styles available)
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Delivery & service
Our processing time:
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
After shipment, you will receive:
Email with tracking number
Order status update in account center
International credit cards (Visa/MasterCard/Amex)
PayPal
Please send us an email at info@thunderglowcrystal.com. prior to returning the goods.
Once a return has been approved, we will organize the return of the goods (in the case of faulty goods,we will not be responsible for return postage costs). Once we receive the goods, you will receive your refund via your original payment method within 14 working days.